WEBSITE ORDERS
Products on our website are only available for purchase on our online store.
Website items sent via purchase order directly to [email protected] will go un-confirmed and/or customers will be
re-directed to our website. Purchase orders will only be accepted for custom-quoted products.
Our website is only available to customers within the US, Canada and Mexico. Payment is by US or Canadian bank issued credit card, and shipping automatically calculated and added to your total. There is no sales tax on our online items.
MOQ: $100.00
International customers looking to place an order for any of our website items must order through one of our international
distributors.
CUSTOM ORDERS
FOB / Made In: Mountain Lakes, New Jersey USA
Custom orders can only be placed directly to [email protected] in the form of a formal purchase order. Custom orders
must include VitroCom’s quote number, customer’s part number (if applicable) and drawing (if applicable). Orders are
not confirmed until the customer has received a confirmation email from our sales department along with an estimated
ship date. Ship dates are based off VitroCom’s non-negotiable lead-times. We cannot expedite orders at this time. The
production lead-time for your order can be found on the bottom of your quote, provided during pricing. Lead-time begins
once your order is confirmed.
MOQ: Varies | Get Your Quote Today
QUANTITY TOLERANCE
All Net Term approved customers agree to a +/-5% shortage or overage of total quantity for custom orders. Customers
who would prefer to opt out of our +/-5% condition will have the option to switch to prepay. Prepay customers are +/-0%
and must pay in advance for all orders in full prior to production.
PURCHASE ORDER REQUIREMENTS
Please make sure to have the following noted on your purchase order to avoid order confirmation delays.
- Purchase order number
- Purchaser’s requested delivery date
- Purchaser’s email address
- Purchaser’s special instructions
- Purchaser’s ship-to address
- Shipping information (SEE: SHIPPING)
- VitroCom’s quote number
- Payment terms (SEE: PAYMENT)
Customer’s purchase and/or blanket order delivery request date(s) may not exceed over one year from purchase order
date. The customer is responsible for final payment of all the remaining inventory by year-to-date. Blanket orders must include release dates, which can not be rescheduled outside of the released quarter. For more information, please contact us at [email protected].
SHIPPING
Our website items lead-times are based on inventory. Inventory can be found under every item on our website. In-stock
items are a 1-5 business day lead-time. Out-of-stock items are not available for purchase. Shipping options are available
at check out. The shipping method begins at the time of shipment, not at the time of order placed.
For custom orders, ship dates are based on non-negotiable lead-times located on your quote. If you are willing to accept
your order earlier or accept partials on your custom as they come available, please advise this on your purchase order.
VitroCom does use or schedule pick ups with any other shipping companies besides UPS/FEDEX for domestic orders or
FEDEX for international orders. For example, DHL or any third party companies. We do not accept pre-paid labels from customers and do not work with freight forwarding companies on customer’s behalf. We do not allow customers to schedule or plan shipments on behalf of VitroCom. This includes filling out shipping documents, registering or using personal company websites and/or portals. VitroCom does not allow customers to manage any US customs preparation and/or paperwork on behalf of VitroCom.
Domestic Customers (US/Canada/Mexico):
If you have a UPS or FEDEX account, please provide the account number on each purchase order. Please include the
company, shipping account number and whether to insure or not insure your shipment. Orders that do not state these
specific details will be shipped at the discretion of our shipment team.
International Orders:
Vitrocom only uses FEDEX International for any outgoing shipments going outside of US/Canada/Mexico. A FEDEX
account must be provided, or customers must pre-pay in advance for shipping costs. For prepay shipments this does not
include custom & duty fees which be the customer’s responsibility at the time of shipment arrival. The customer will be
contacted directly by FEDEX for any additional costs.
PAYMENT
Domestic Orders (US/Canada/Mexico):
Items located on our website can only be purchased through our website’s online store using credit card. Shipping is
automatically calculated and added during checkout. There is no tax on our items.
Customers sending a purchase order for custom items have two options for payment:
- NET TERMS: Vitrocom’s NET terms are NET 45 only.
For approval, the business must supply credit references including e-mail addresses for each reference. NET terms are not guaranteed. Vitrocom’s payment method for NET customers is ACH or wire transfer. No checks or credit card payments. Customers who go past 90 days will automatically have their NET terms revoked and switched to pre-pay.
- PRE-PAY: Customers can also prepay in the form of credit card, ACH payment or wire transfer. No checks. Vitrocom will send a proforma invoice with your preferred way to pay. Once payment has been obtained, your order will move to production and the lead time will begin with an estimated ship date.
International Orders:
International customers looking to place an order for items located on our website must order through one of our
international distributors. Our distributors can be found on our website, www.vitrocom.com.
If an international customer would prefer to order our website items directly from VitroCom instead of a distributor, the
minimum order quantity is $1,000.00. The customer must provide a purchase order with Vitrocom’s purchase order
requirements including a FEDEX shipping account.
International orders must pay via wire transfer, as we do not accept international credit cards. For international wire
transfers there is a $25.00 wire transfer fee that will be added to your invoice for every wire transfer payment. A proforma
invoice will not be supplied until VitroCom receives a formal purchase order from the customer.
QUOTES
We no longer provide formal quotes for any of our website’s standard items. To view products and pricing, please browse our online store.
Quotes will only be supplied for custom items. Quoting lead-times are 1-3 weeks. Quotes expire 90 days from quote
date. Vitrocom’s quote numbers must be referenced correctly in the order to be accepted. Orders not matching the
format of our quotations will not be confirmed.
LEAD-TIMES
Lead-times are non-negotiable. Although not guaranteed, if you are willing to accept your order early, or partial shipment(s), please state so on your purchase order. Failure to do so will result in no early shipments if available. By placing your order, you
agree to Vitrocom’s lead-times located on the bottom portion of your custom quote provided by Vitrocom. Please plan
accordingly based on the lead-times provided in your quote.
RETURNS & CLAIMS
For website items, a request to return material must be made within 15 days after receipt of material. No material is to
be returned without a Return Material Authorization (RMA) number. Material returned without an RMA will be refused at
our dock and returned to the customer and their expense.
To start a return please contact our sales team through the return window. Returns include a 15% re-stocking fee which
will be deducted from your refund total. Customers pay for return shipping and will be refunded after the inspection.
For custom order returns, please contact our sales team within the return window of 30 days from invoice date.
Returns/claims requested outside of this window will not be accepted. No material is to be returned without a Return
Material Authorization (RMA) number. Material returned without an RMA will be refused at our dock and returned to the
customer and their expense. All return requests must include the purchase order number, invoice number, QTY and LOT
code(s).
Claims for breakage or other discrepancies that may have happened in transit must be made within 5 working days after
the customer’s receipt of material. All returned damaged products/material must be re-inspected before refunds or
replacements are issued.
FORMS & SUPPLIER / CERTIFICATION REQUESTS
VitroCom is not ISO certified.
VitroCom includes CoC in all shipments & will share RoHS documents and inspection reports if/when requested. VitroCom is not permitted to fill out any other requested forms and/or documents requested or forwarded by customer before or after shipments.
No supplier dashboards, websites or programs will be used by VitroCom. Customers agree when placing a purchase
order that all orders can and will only be sent to [email protected] in a form of a PDF. Invoices will be provided from
VitroCom in the method of email via PDF document. Customer agrees to pay invoice within the agreed upon NET term.
VitroCom does not fill out customer forms. Vitrocom’s shipment method is EX WORKS only and is not responsible for any
documents or forms after shipment is complete (example, SLI). VitroCom supplies the customer invoice with tracking.
Packing list(s) and CoC’s are included in all shipments.
CANCELLATIONS & RESECHEDULES:
By Seller (VitroCom):
Contingent upon strikes, fires, accidents, availability of materials and other causes beyond our control.
By Purchaser:
No cancellations will be accepted unless by mutual agreement and in writing. Payment will be made by the purchaser for
material, labor, and processed goods up to date of cancellation. Website order cancellations will be charged our 15% restocking
fee for orders that have been processed or shipped. Customers may request order holds or delays in shipments
as long the scheduled ship date remains within the original scheduled quarter of Vitrocom’s fiscal year.
DIES, MOLDS, TOOLS:
Will remain property of VitroCom, FBN New Jersey Manufacturing.
CLOSURE DATES & EXTENDED LEAD-TIMES:
Lead-times are based on operating business days, Monday-Thursday.
Please note additional time will be automatically added to your lead-time during the confirmation of your order if you lead-time falls over any of our additional closure dates like our national US based holidays and/or our annual 2-week holiday shut down which falls over Christmas and the New Year. For a list of these closure dates in detail, please visit our contact page.
We ask that you please plan accordingly with your team and customer’s in regards to any delays in shipment due to these
closures, as we can not guarantee order expiditing. If you need further assistance to help plan your orders, please reach out to [email protected] directly.