Request to return an order or material must be made within 15 days after receipt of material. No orders and/or material is to be returned without a RETURN MATERIAL AUTHORIZATION number (RMA number.) Orders or material returned without an RMA number issued by Vitrocom will be refused from our shipping dock, and returned to the customer at the customer’s expense.
To start a return, please contact our sales team within the return window above, by emailing [email protected] with your order number and invoice number referenced in the subject.
Returns include a 15% restocking fee which will be deducted from your refund total. Original shipping costs will not be refunded. Customers pay for return shipping. Your refund will be returned after inspection. Returned orders should be in the same shipping box as delivered.